Refund & Cancellation Policy
WebDigi operates as a Web design & digital marketing company and we expect clients to understand and respect our policies. Our goal as a web design and digital marketing company is to bring the highest value spent by our clients. Therefore, we require payments to be made on time with respect to the services offered to our clients. We understand that sometimes “life happens” and you may need a refund on fees paid for services to WebDigi. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by WebDigi including graphics, content, and code, will remain the property of WebDigi.
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. The final payment is due within 5 business days once the invoice is received.
By signing up for our services you acknowledge that you have read and understood this Agreement and agree to be bound by the Refund policy.
Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consumes our time, and incurs internal expenses. Therefore, once a payment or deposit is made, it is non-refundable. Payments for custom design projects and custom development projects are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then the amount paid will be retained by WebDigi and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client.
Our annual support plans are dependent on the scope and size of a website and are quoted on an annual basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework, and specifics of a new client’s website, thus we require annual maintenance to be paid in full yearly fee by our clients.
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
Unless otherwise provided, you agree that until and unless you notify WebDigi of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us. Any invoice that is outstanding for more than fourteen days may result in the suspension or termination of web hosting services. If you fail to pay the fees as specified herein, WebDigi may suspend or terminate your account and pursue the collection costs incurred by WebDigi.
WebDigi is not responsible for transferring websites to and from the WebDigi’s web servers and reserves the right to charge for any web hosting transfer requests.
Customer understands, acknowledges, and agrees that WebDigi has no control over the policies of Digital marketing with respect to the type of sites and/or content that they accept now or in the future. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of a plan to list and/or update a customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. WebDigi is not responsible for changes made to a customer’s website by other parties that adversely affect the search engine or directory rankings of the customer’s web site. SEO and digital marketing services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore, payments made for digital marketing services are non-refundable.
Setup fees are applied directly to expenses incurred by WebDigi in the setup phase of any digital marketing campaigns and are non-refundable.
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain names sales require payment in full before transferring the purchased domain name.
We will ask the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that they can pay from their end. Claiming that you did not provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a payment gateway dispute for a valid charge from us is a fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
If you have paid using your credit card then, the money will be transferred back to your credit card account within 7 business days after approval. If you paid using a check, your refund will be returned to you by check.